Refund policy
We want you to love your purchase! If for any reason you’re not satisfied, we’re happy to assist you with a return for store credit or exchange under the following conditions:
Return Policy for In-Store Purchases
- Timeframe: Returns or exchanges must be made within 14 days of purchase.
- Eligibility: Items must be unused, in their original packaging, and have all tags attached.
- Receipt Requirement: A valid receipt is required for all returns or exchanges.
- Store Credit Only: Refunds are issued as store credit or exchanged for another item of equal value.
Return Policy for Online Purchases
- Timeframe: Returns or exchanges must be initiated within 14 days of receiving your items.
- Eligibility: Items must be unused, in their original packaging, and have all tags attached.
- Receipt Requirement: A valid receipt or proof of purchase is required.
- Store Credit Only: Refunds are issued as store credit or exchanged for another item of equal value.
How to Start an Online Order Return
To begin a return, please email us at hello@smallbatchstore.com. Returns should be sent to the following address:
8332 La Mesa Blvd., La Mesa, CA 91942
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
If you have questions or concerns about your specific item, don’t hesitate to reach out to us.
Thank you for shopping with us!